Frequently Asked Questions
What products do you offer?We offer a range of solutions designed to meet your diverse needs—whether it's daily sun protection or sun protection for travel. We cater to most scenarios, aiming to help you move forward with clarity and confidence.
How do I get started?Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
Orders, Shipping, etc.Q: How long will it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placement.
Q: When will my order arrive?
A: Delivery time is set by our delivery partner based on the delivery method you choose. You can find more details in the order confirmation email you receive.
Q: How can I track my order?
A: After shipment, you will receive a confirmation email with a tracking number and other information about tracking your order.
What is the return policy?Q: What is your return policy?
A: We allow all items to be returned within 30 days of your original order date. If you are interested in returning an item, please email us your order number and we will send you a return label.
How can I change an existing order?Q: How do I change an existing order?
A: You can make changes to an existing order as long as it's still in the "Processing" status. Please contact our team via email, and we will ensure the necessary changes are applied. If your order has already shipped, we cannot make any changes to it. If you are not satisfied with your received order, please contact us for any changes you may need.
Q: What shipping methods do you offer?
A: For domestic orders, we offer FedEx and DHL shipping services.
Q: Do you ship internationally?
A: We currently ship to the USA, Canada, the UK, Europe, Australia, and most countries in Asia.
Q: Do you sell gift cards?
A: We offer the option to purchase gift cards in our store. Contact us via email to learn about the different options available.
Q: Can I get a refund?
A: You can get a refund if you are not satisfied with the product you received.